# Pls I tried to log into my meta mask wallet with my fingerprint but it kept loading and there is something popping

**URL:** <https://community.metamask.com/t/pls-i-tried-to-log-into-my-meta-mask-wallet-with-my-fingerprint-but-it-kept-loading-and-there-is-something-popping/27910>\
**Category:** General\
**Created:** [January 5, 2024, 5:31pm UTC](https://community.metamask.com/t/pls-i-tried-to-log-into-my-meta-mask-wallet-with-my-fingerprint-but-it-kept-loading-and-there-is-something-popping/27910 "2024-01-05T17:31:21Z")\
**Posts on this page:** 1\
**Showing post:** 6

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**Author:** ![nakedwinnie](https://dub1.discourse-cdn.com/metamask/user_avatar/community.metamask.com/nakedwinnie/32/5551_2.png) [@nakedwinnie](https://community.metamask.com/u/nakedwinnie)\
**Post date:** [January 5, 2024, 7:26pm UTC](https://community.metamask.com/t/pls-i-tried-to-log-into-my-meta-mask-wallet-with-my-fingerprint-but-it-kept-loading-and-there-is-something-popping/27910/6 "2024-01-05T19:26:19Z")

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Please reach out to MetaMask Support.

- Visit : [https://support.metamask.io/](https://support.metamask.io/)

- Click the large blue “start a conversation” bubble in the upper middle of page, looks like this:

[![](https://europe1.discourse-cdn.com/metamask/original/3X/b/7/b74bc3bd3f7935c5ca91d9aaa22329d15d6fd4d1.png) ](https://europe1.discourse-cdn.com/metamask/original/3X/b/7/b74bc3bd3f7935c5ca91d9aaa22329d15d6fd4d1.png)

- This will connect you to a bot at first, answer some questions and it will open a ticket for you with an agent.

Remember - NOBODY, including from support, will ask for your secret recovery phrase or for you to input it onto any website for confirmation.

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_[View the full topic](https://community.metamask.com/t/pls-i-tried-to-log-into-my-meta-mask-wallet-with-my-fingerprint-but-it-kept-loading-and-there-is-something-popping/27910)._