# Problem accesing my metamask account

**URL:** <https://community.metamask.com/t/problem-accesing-my-metamask-account/28697>\
**Category:** General\
**Created:** [April 8, 2024, 9:27pm UTC](https://community.metamask.com/t/problem-accesing-my-metamask-account/28697 "2024-04-08T21:27:28Z")\
**Posts on this page:** 5\
**Page:** 1

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**Author:** ![DiegoLopez](https://avatars.discourse-cdn.com/v4/letter/d/96bed5/32.png) [@DiegoLopez](https://community.metamask.com/u/DiegoLopez)\
**Post date:** [April 8, 2024, 9:27pm UTC](https://community.metamask.com/t/problem-accesing-my-metamask-account/28697/1 "2024-04-08T21:27:28Z")

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Hello! I have a little problem trying to access my account, I always use my fingerprint to unlock it, so eventually I forgot my password, now when I touch the fingerprint button in the password block, it doesn´t show me the option to put my finger. The secret phrase I had is invalid. And when I go to the support webpage the button to contact the MetaMask people doesn´t appear (I do not have any adblock installed). I hope I made myself clear, english is not my native language. Thank you!

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**Author:** ![2Cu4](https://dub1.discourse-cdn.com/metamask/user_avatar/community.metamask.com/2cu4/32/26826_2.png) [@2Cu4](https://community.metamask.com/u/2Cu4)\
**Post date:** [April 8, 2024, 9:30pm UTC](https://community.metamask.com/t/problem-accesing-my-metamask-account/28697/2 "2024-04-08T21:30:36Z")

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Hi friend!  
Have you tried to contact the support through another browser or device?  
You can also try through the in-built mm browser.

Keep us updated. Thanks.

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**Author:** ![DiegoLopez](https://avatars.discourse-cdn.com/v4/letter/d/96bed5/32.png) [@DiegoLopez](https://community.metamask.com/u/DiegoLopez)\
**Post date:** [April 8, 2024, 10:02pm UTC](https://community.metamask.com/t/problem-accesing-my-metamask-account/28697/3 "2024-04-08T22:02:34Z")

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I tried in two different PC with different browsers, what do you mean with in.built mm browser?

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**Author:** ![2Cu4](https://dub1.discourse-cdn.com/metamask/user_avatar/community.metamask.com/2cu4/32/26826_2.png) [@2Cu4](https://community.metamask.com/u/2Cu4)\
**Post date:** [April 8, 2024, 10:04pm UTC](https://community.metamask.com/t/problem-accesing-my-metamask-account/28697/4 "2024-04-08T22:04:21Z")

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Please take a look here: [https://support.metamask.io/hc/en-us/articles/6356387482523-How-to-use-the-MetaMask-Mobile-Browser](https://support.metamask.io/hc/en-us/articles/6356387482523-How-to-use-the-MetaMask-Mobile-Browser)

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**Author:** ![system](https://europe1.discourse-cdn.com/metamask/original/3X/3/8/3812168020a49f264784b1dbfcf12435abbb09ad.png) [@system](https://community.metamask.com/u/system)\
**Post date:** [May 8, 2024, 9:27pm UTC](https://community.metamask.com/t/problem-accesing-my-metamask-account/28697/5 "2024-05-08T21:27:45Z")

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Closed on May 8, 2024, 9:27pm UTC

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