# Problem on BTC to ETH bridge on metamask swap

**URL:** <https://community.metamask.com/t/problem-on-btc-to-eth-bridge-on-metamask-swap/31492>\
**Category:** Support\
**Created:** [June 3, 2026, 9:31am UTC](https://community.metamask.com/t/problem-on-btc-to-eth-bridge-on-metamask-swap/31492 "2026-06-03T09:31:58Z")\
**Posts on this page:** 5\
**Page:** 1

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**Author:** ![yashar](https://avatars.discourse-cdn.com/v4/letter/y/b782af/32.png) [@yashar](https://community.metamask.com/u/yashar)\
**Post date:** [June 3, 2026, 9:31am UTC](https://community.metamask.com/t/problem-on-btc-to-eth-bridge-on-metamask-swap/31492/1 "2026-06-03T09:31:58Z")

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\*\*Greetings community,

I had a bridge from BTC to ETHEREUM using MetaMask swap services, and after 6 block confirmations, the ETH has not arrived to my ethereum address, and the rest of the BTC has not returned back to my BTC address on MetaMask too.

I tried to use the Metmask support, but their support chat is AI and its basically not helpful at all. Also, the discord server of MetaMask (Consensys) does not accept new invite.

Please advice.

Thank you.\*\*

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**Author:** ![Oxsoltani](https://dub1.discourse-cdn.com/metamask/user_avatar/community.metamask.com/oxsoltani/32/37719_2.png) [@Oxsoltani](https://community.metamask.com/u/Oxsoltani)\
**Post date:** [June 3, 2026, 10:20am UTC](https://community.metamask.com/t/problem-on-btc-to-eth-bridge-on-metamask-swap/31492/2 "2026-06-03T10:20:47Z")

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Hello, it’s possible that the funds were sent to one of your other addresses in your MetaMask wallet. Please check your other addresses as well, and if you still can’t find your funds, contact support and open a ticket

> **[MetaMask Help Center](https://support.metamask.io/)**
>
> MetaMask only offers customer service through this Help Center and our community forums.

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**Author:** ![yashar](https://avatars.discourse-cdn.com/v4/letter/y/b782af/32.png) [@yashar](https://community.metamask.com/u/yashar)\
**Post date:** [June 3, 2026, 10:33am UTC](https://community.metamask.com/t/problem-on-btc-to-eth-bridge-on-metamask-swap/31492/3 "2026-06-03T10:33:59Z")

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Greetings,

Thanks for the response. Fortunately the fund arrived. The problem is that unlike other occasions, this time it took too much time to arrive. the issue is resolved.

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**Author:** ![Oxsoltani](https://dub1.discourse-cdn.com/metamask/user_avatar/community.metamask.com/oxsoltani/32/37719_2.png) [@Oxsoltani](https://community.metamask.com/u/Oxsoltani)\
**Post date:** [June 3, 2026, 10:42am UTC](https://community.metamask.com/t/problem-on-btc-to-eth-bridge-on-metamask-swap/31492/4 "2026-06-03T10:42:02Z")

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That’s great ,if you run into any more issues or have any questions, feel free to ask anytime 🙂

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**Author:** ![system](https://europe1.discourse-cdn.com/metamask/original/3X/3/8/3812168020a49f264784b1dbfcf12435abbb09ad.png) [@system](https://community.metamask.com/u/system)\
**Post date:** [July 3, 2026, 9:32am UTC](https://community.metamask.com/t/problem-on-btc-to-eth-bridge-on-metamask-swap/31492/5 "2026-07-03T09:32:32Z")

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Closed on July 3, 2026, 9:32am UTC

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