# Problem with logging in, wallet and private password

**URL:** <https://community.metamask.com/t/problem-with-logging-in-wallet-and-private-password/28800>\
**Category:** Backup / Restore / Import\
**Created:** [April 19, 2024, 9:25pm UTC](https://community.metamask.com/t/problem-with-logging-in-wallet-and-private-password/28800 "2024-04-19T21:25:36Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![Venom](https://avatars.discourse-cdn.com/v4/letter/v/8c91f0/32.png) [@Venom](https://community.metamask.com/u/Venom)\
**Post date:** [April 19, 2024, 9:25pm UTC](https://community.metamask.com/t/problem-with-logging-in-wallet-and-private-password/28800/1 "2024-04-19T21:25:36Z")

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Hello.  
I have a problem with the application. It looks exactly like this:  
I turn it on and there is still a loading sign in the middle of the screen. I have my subaccounts there.  
The application is updated.  
I don’t want to reset the application because of the private keys.  
I have a display problem due to an application error.

I also have a second problem:  
I have some #DOGEVERSE purchased via BNB from Binance and via payment card. It looks like 40% of the purchase disappeared.  
The worst thing is that when logging in (currently not possible), one time it shows the purchase, the other time it shows zero.

Of course I will gladly accept help.

Regards.

PS: Sorry for my not the best language.

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**Author:** ![2Cu4](https://dub1.discourse-cdn.com/metamask/user_avatar/community.metamask.com/2cu4/32/26826_2.png) [@2Cu4](https://community.metamask.com/u/2Cu4)\
**Post date:** [April 19, 2024, 10:23pm UTC](https://community.metamask.com/t/problem-with-logging-in-wallet-and-private-password/28800/2 "2024-04-19T22:23:43Z")

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I’d recommend reaching out to the MetaMask team here: [https://support.metamask.io/](https://support.metamask.io/)  
Click on the “Start a conversation” blue box. This will connect you to a bot at first, answer some questions and it will open a ticket for you with an agent. Keep interacting with the bot until it redirects you to an agent.

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**Author:** ![system](https://europe1.discourse-cdn.com/metamask/original/3X/3/8/3812168020a49f264784b1dbfcf12435abbb09ad.png) [@system](https://community.metamask.com/u/system)\
**Post date:** [May 19, 2024, 9:25pm UTC](https://community.metamask.com/t/problem-with-logging-in-wallet-and-private-password/28800/3 "2024-05-19T21:25:45Z")

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Closed on May 19, 2024, 9:25pm UTC

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