# Problem with MetaMask and Trezor

**URL:** <https://community.metamask.com/t/problem-with-metamask-and-trezor/28958>\
**Category:** Hardware Wallets\
**Created:** [May 17, 2024, 5:18pm UTC](https://community.metamask.com/t/problem-with-metamask-and-trezor/28958 "2024-05-17T17:18:22Z")\
**Posts on this page:** 3\
**Page:** 1

<div class="post-metadata">

**Author:** ![don911](https://avatars.discourse-cdn.com/v4/letter/d/0ea827/32.png) [@don911](https://community.metamask.com/u/don911)\
**Post date:** [May 17, 2024, 5:18pm UTC](https://community.metamask.com/t/problem-with-metamask-and-trezor/28958/1 "2024-05-17T17:18:22Z")

</div>

Since a couple of weeks now, when I make transactions in MetaMask, after I confirm it on the Trezor and it has been successfully sent to the blockchain, the Trezor opens a second time and wants me to sign the transaction again. I then have to hit cancel, and the transaction ends up showing as failed in MetaMask. But the transition was successfully sent the first time.

Any idea what could cause this to happen and how to fix it? This has all worked fine for years until recently. I’m on the latest MetaMask versions and Trezor Model T firmware (2.7.0).

---

<div class="post-metadata">

**Author:** ![Quokka](https://dub1.discourse-cdn.com/metamask/user_avatar/community.metamask.com/quokka/32/31138_2.png) [@Quokka](https://community.metamask.com/u/Quokka)\
**Post date:** [May 17, 2024, 9:18pm UTC](https://community.metamask.com/t/problem-with-metamask-and-trezor/28958/2 "2024-05-17T21:18:00Z")

</div>

Please reach out to MetaMask Support.

Visit : [https://support.metamask.io/](https://support.metamask.io/)

Click the large blue “start a conversation” bubble in the upper middle of page, looks like this:

 ![Screenshot 2024-05-07 145648](https://europe1.discourse-cdn.com/metamask/original/3X/0/2/02f4fd71bf189c37f85381e5575aeefdd8a906d2.png)

This will connect you to a bot at first, answer some questions and it will open a ticket for you with an agent.  
Remember - NOBODY, including from support, will ask for your secret recovery phrase or for you to input it onto any website for confirmation.

---

<div class="post-metadata">

**Author:** ![system](https://europe1.discourse-cdn.com/metamask/original/3X/3/8/3812168020a49f264784b1dbfcf12435abbb09ad.png) [@system](https://community.metamask.com/u/system)\
**Post date:** [June 16, 2024, 5:19pm UTC](https://community.metamask.com/t/problem-with-metamask-and-trezor/28958/3 "2024-06-16T17:19:09Z")

</div>

Closed on June 16, 2024, 5:19pm UTC

This topic was automatically closed after 30 days. New replies are no longer allowed.