# Restored wallet, but main account disappeared **URL:** \ **Category:** Backup / Restore / Import\ **Created:** [April 21, 2024, 6:33am UTC](https://community.metamask.com/t/restored-wallet-but-main-account-disappeared/28809 "2024-04-21T06:33:02Z")\ **Posts on this page:** 12\ **Page:** 1
**Author:** ![MikeBurns](https://avatars.discourse-cdn.com/v4/letter/m/c37758/32.png) [@MikeBurns](https://community.metamask.com/u/MikeBurns)\ **Post date:** [April 21, 2024, 6:33am UTC](https://community.metamask.com/t/restored-wallet-but-main-account-disappeared/28809/1 "2024-04-21T06:33:02Z")
Hi All, I have restored crashed Metamark account, but the main account does not show up. This happen for the second time this year. Account has assets I need. Can the support help me restore both lost accounts? I have prove of ownership and interaction. Thanks ---
**Author:** ![Maryam](https://dub1.discourse-cdn.com/metamask/user_avatar/community.metamask.com/maryam/32/14141_2.png) [@Maryam](https://community.metamask.com/u/Maryam)\ **Post date:** [April 21, 2024, 9:13am UTC](https://community.metamask.com/t/restored-wallet-but-main-account-disappeared/28809/2 "2024-04-21T09:13:17Z")
Hi @MikeBurns, welcome to the MetaMask community. Are you sure that the account was the main account under the same recovery phrase? Please try adding the accounts manually to see if the missing account appears. After restoring, **accounts are automatically re-added if they have a non-zero ETH balance**. If the account is an imported account, it will not be added after restoring either. Please refer to the following article and let us know in case you need further assistance. > **[How to add missing accounts after restoring with Secret Recovery Phrase](https://support.metamask.io/hc/en-us/articles/360015489271-How-to-add-missing-accounts-after-restoring-with-Secret-Recovery-Phrase)** > > Note: > Any imported accounts will not be re-added when you restore your wallet using your Secret Recovery Phrase. They need to be manually re-added in the same way you imported them originally. > > DO ... ---
**Author:** ![Maryam](https://dub1.discourse-cdn.com/metamask/user_avatar/community.metamask.com/maryam/32/14141_2.png) [@Maryam](https://community.metamask.com/u/Maryam)\ **Post date:** [April 21, 2024, 9:28am UTC](https://community.metamask.com/t/restored-wallet-but-main-account-disappeared/28809/3 "2024-04-21T09:28:04Z")
@MikeBurns, Please make sure to read the following article as well: > **[My Secret Recovery Phrase/private key restored the wrong account(s)](https://support.metamask.io/hc/en-us/articles/360058120992-My-Secret-Recovery-Phrase-private-key-restored-the-wrong-account-s)** > > Note: > > An important message from the MetaMask team regarding this issue can be found here. > For basic information on your Secret Recovery Phrase in MetaMask, see our user guide here.  > > > Assuming you... ---
**Author:** ![Luigi](https://dub1.discourse-cdn.com/metamask/user_avatar/community.metamask.com/luigi/32/454_2.png) [@Luigi](https://community.metamask.com/u/Luigi)\ **Post date:** [April 21, 2024, 10:00am UTC](https://community.metamask.com/t/restored-wallet-but-main-account-disappeared/28809/4 "2024-04-21T10:00:03Z")
Maybe I would try restoring the old **MetaMask vault data** 📁 with the help of programs such as **Recuva** or **Disk Drill** … Information about these files can be found here: > **[How to recover your Secret Recovery Phrase](https://support.metamask.io/hc/en-us/articles/360018766351-How-to-recover-your-Secret-Recovery-Phrase)** > > MetaMask provides you with a unique 12-word Secret Recovery Phrase on the very first launch. If you did not write it down, or you lost it, you can unlock MetaMask and reveal your Secret Recovery Ph... ---
**Author:** ![MikeBurns](https://avatars.discourse-cdn.com/v4/letter/m/c37758/32.png) [@MikeBurns](https://community.metamask.com/u/MikeBurns)\ **Post date:** [April 21, 2024, 11:37am UTC](https://community.metamask.com/t/restored-wallet-but-main-account-disappeared/28809/5 "2024-04-21T11:37:26Z")
Hi , Thanks for the quick reply. I did tried all my MetaMask phrases I had and it recognized my Ledger account , but not anything else. The account was not imported ,but a standard one. The missing account has big amount of ETH and it is not 0, still not recognized. Cheers ---
**Author:** ![MikeBurns](https://avatars.discourse-cdn.com/v4/letter/m/c37758/32.png) [@MikeBurns](https://community.metamask.com/u/MikeBurns)\ **Post date:** [April 21, 2024, 11:39am UTC](https://community.metamask.com/t/restored-wallet-but-main-account-disappeared/28809/6 "2024-04-21T11:39:50Z")
It is almost 99% sure that I was using the correct phrase, but I will try your suggestion. I had 5-6 MetaMask wallets and keep all phrases. All matched, but this account is still not there. Only the Hardware wallet recognized and all other accounts gone. ---
**Author:** ![MikeBurns](https://avatars.discourse-cdn.com/v4/letter/m/c37758/32.png) [@MikeBurns](https://community.metamask.com/u/MikeBurns)\ **Post date:** [April 21, 2024, 11:48am UTC](https://community.metamask.com/t/restored-wallet-but-main-account-disappeared/28809/7 "2024-04-21T11:48:51Z")
I am not sure what is the difference between primary and secondary account, but this one was " Account 1" ---
**Author:** ![Luigi](https://dub1.discourse-cdn.com/metamask/user_avatar/community.metamask.com/luigi/32/454_2.png) [@Luigi](https://community.metamask.com/u/Luigi)\ **Post date:** [April 21, 2024, 1:12pm UTC](https://community.metamask.com/t/restored-wallet-but-main-account-disappeared/28809/8 "2024-04-21T13:12:21Z")
Hmm and you wrote the words by hand on the paper? 🙂 the only thing I can think of is that one of the twelve words is wrong 🫣 and therefore it will show new eth account. Just a small mistake in a word is enough. ---
**Author:** ![MikeBurns](https://avatars.discourse-cdn.com/v4/letter/m/c37758/32.png) [@MikeBurns](https://community.metamask.com/u/MikeBurns)\ **Post date:** [April 22, 2024, 12:09pm UTC](https://community.metamask.com/t/restored-wallet-but-main-account-disappeared/28809/9 "2024-04-22T12:09:14Z")
I was recovering account from a text doc. maybe will double check, but if even one word is wrong, it will not allow me to recover the wallet at all. ---
**Author:** ![MikeBurns](https://avatars.discourse-cdn.com/v4/letter/m/c37758/32.png) [@MikeBurns](https://community.metamask.com/u/MikeBurns)\ **Post date:** [April 22, 2024, 12:11pm UTC](https://community.metamask.com/t/restored-wallet-but-main-account-disappeared/28809/10 "2024-04-22T12:11:24Z")
Is there any tech or other support from MetaMask who can actually assist? Thanks ---
**Author:** ![Luigi](https://dub1.discourse-cdn.com/metamask/user_avatar/community.metamask.com/luigi/32/454_2.png) [@Luigi](https://community.metamask.com/u/Luigi)\ **Post date:** [April 22, 2024, 1:11pm UTC](https://community.metamask.com/t/restored-wallet-but-main-account-disappeared/28809/11 "2024-04-22T13:11:19Z")
If you think one word could be wrong 👇 try these tools **BTCRecover** > **[BTCRecover](https://btcrecover.readthedocs.io/en/latest/)** > > Documentation for BTCRecover **BIP39 Recoverer** is a tool to help you restore your Seed Phrase > **[GitHub - Coinplate/BIP39-Recoverer-Seed-Phrase-Recovery-Tool: BIP39 Recoverer...](https://github.com/Coinplate/BIP39-Recoverer-Seed-Phrase-Recovery-Tool)** > > BIP39 Recoverer is a tool to help you restore your Seed Phrase (mnemonic phrase or wallet recovery phrase). It can also calculate last word (checksum) in a seed phrase. - Coinplate/BIP39-Recoverer-... PS: for greater security, use these tools without an internet connection 🌐 or create a **Live Linux USB** ---
**Author:** ![system](https://europe1.discourse-cdn.com/metamask/original/3X/3/8/3812168020a49f264784b1dbfcf12435abbb09ad.png) [@system](https://community.metamask.com/u/system)\ **Post date:** [May 21, 2024, 6:33am UTC](https://community.metamask.com/t/restored-wallet-but-main-account-disappeared/28809/12 "2024-05-21T06:33:11Z")
Closed on May 21, 2024, 6:33am UTC This topic was automatically closed after 28 days. New replies are no longer allowed.