# Saque de bnb no chegou na conta meta **URL:** \ **Category:** Sending and Receiving Tokens\ **Created:** [October 27, 2024, 5:12am UTC](https://community.metamask.com/t/saque-de-bnb-no-chegou-na-conta-meta/29682 "2024-10-27T05:12:57Z")\ **Posts on this page:** 4\ **Page:** 1
**Author:** ![anselmodark1](https://avatars.discourse-cdn.com/v4/letter/a/a183cd/32.png) [@anselmodark1](https://community.metamask.com/u/anselmodark1)\ **Post date:** [October 27, 2024, 5:12am UTC](https://community.metamask.com/t/saque-de-bnb-no-chegou-na-conta-meta/29682/1 "2024-10-27T05:12:57Z")
**Description:** fiz um saque via binance para minha conta meta e foi confirmado no email que foi enviado com existe para a conta MetaMask porém o saldo não apareceu até agora, gostaria que arrumassem isto pois preciso do saldo em minha conta **Purpose:** **Extension/Mobile/Both:** **Images/Attachments:** ![1000102829](https://europe1.discourse-cdn.com/metamask/original/3X/e/b/eb04709749b6ca7c8056a8f8e9e916f632f2b636.png) ---
**Author:** ![2Cu4](https://dub1.discourse-cdn.com/metamask/user_avatar/community.metamask.com/2cu4/32/26826_2.png) [@2Cu4](https://community.metamask.com/u/2Cu4)\ **Post date:** [October 27, 2024, 5:18am UTC](https://community.metamask.com/t/saque-de-bnb-no-chegou-na-conta-meta/29682/2 "2024-10-27T05:18:36Z")
You funds were transfered out of your account (stolen) from what is known as a sweeper bot. This means your wallet is compromised and you should not send any more funds to it. The transaction with your funds going out can be seen here: [BNB Smart Chain Transaction Hash (Txhash) Details | BscScan](https://bscscan.com/tx/0xb884d0fc4f24f5e5a964ec86156471490c9d87c0c09d38937d81d64a9d039c48) Please review this article on how to proceed: [I've been hacked/scammed (unauthorized transactions on my account) | MetaMask Help Center 🦊♥️](https://support.metamask.io/privacy-and-security/ive-been-hacked-scammed-unauthorized-transactions-on-my-account/) Translation: Seus fundos foram transferidos de sua conta (roubados) do que é conhecido como robô varredor. Isso significa que o endereço da sua carteira está comprometido e você não deve enviar mais fundos para ela. A transação com a saída de seus fundos pode ser vista aqui: [BNB Smart Chain Transaction Hash (Txhash) Details | BscScan](https://bscscan.com/tx/0xb884d0fc4f24f5e5a964ec86156471490c9d87c0c09d38937d81d64a9d039c48) Revise este artigo sobre como proceder: [I've been hacked/scammed (unauthorized transactions on my account) | MetaMask Help Center 🦊♥️](https://support.metamask.io/privacy-and-security/ive-been-hacked-scammed-unauthorized-transactions-on-my-account/) ---
**Author:** ![\_Star](https://dub1.discourse-cdn.com/metamask/user_avatar/community.metamask.com/_star/32/36316_2.png) [@\_Star](https://community.metamask.com/u/_Star)\ **Post date:** [October 27, 2024, 5:27am UTC](https://community.metamask.com/t/saque-de-bnb-no-chegou-na-conta-meta/29682/3 "2024-10-27T05:27:11Z")
Hi @anselmodark1 Please follow the @2Cu4 instructions above 🙏 Please keep in mind that once the transactions have been completed nobody can reverse them. If you need further assistance or explanations regarding this security matter, please get in touch with the MetaMask Support team at [https://support.metamask.io/](https://support.metamask.io/) and click “Start a Conversation.” Once you click “Start a Conversation” a live chatbot will appear on your screen. It will give you an automated response at first, but afterward, you should be able to contact the support team directly. Remember that WE WILL NEVER SEND YOU DM TO OFFER SUPPORT REGARDING MetaMask, SO PLEASE BE CAREFUL ⚠ Translation: Olá @anselmodark1 Siga as instruções do @2Cu4 acima 🙏 Lembre-se de que, uma vez concluídas as transações, ninguém poderá revertê-las. Se precisar de mais assistência ou explicações sobre esse assunto de segurança, entre em contato com a equipe de suporte da MetaMask em [https://support.metamask.io/](https://support.metamask.io/) e clique em “Iniciar uma conversa”. Depois de clicar em “Iniciar uma conversa”, um chatbot ao vivo aparecerá na tela. Ele fornecerá uma resposta automática a princípio, mas depois, você poderá entrar em contato com a equipe de suporte diretamente. Lembre-se de que NUNCA ENVIAREMOS DM PARA OFERECER SUPORTE SOBRE A MetaMask, ENTÃO TENHA CUIDADO ⚠ ---
**Author:** ![system](https://europe1.discourse-cdn.com/metamask/original/3X/3/8/3812168020a49f264784b1dbfcf12435abbb09ad.png) [@system](https://community.metamask.com/u/system)\ **Post date:** [November 26, 2024, 5:13am UTC](https://community.metamask.com/t/saque-de-bnb-no-chegou-na-conta-meta/29682/4 "2024-11-26T05:13:00Z")
Closed on November 26, 2024, 5:13am UTC This topic was automatically closed after 29 days. New replies are no longer allowed.