# Sell ETH =\> EUR Transaction confirmed but not received

**URL:** <https://community.metamask.com/t/sell-eth-eur-transaction-confirmed-but-not-received/28460>\
**Category:** On-ramps\
**Created:** [March 16, 2024, 2:07pm UTC](https://community.metamask.com/t/sell-eth-eur-transaction-confirmed-but-not-received/28460 "2024-03-16T14:07:25Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![kcbk30](https://avatars.discourse-cdn.com/v4/letter/k/ecae2f/32.png) [@kcbk30](https://community.metamask.com/u/kcbk30)\
**Post date:** [March 16, 2024, 2:07pm UTC](https://community.metamask.com/t/sell-eth-eur-transaction-confirmed-but-not-received/28460/1 "2024-03-16T14:07:25Z")

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Hello,

I have a big issue, please help me.

I have sold some ETH to EUR in using Transak protocol on the 06 of march but I do not receive the money till today.  
Here the transaction ID : 0xe74e69f16c2a199d36a7a17df55d578c6d0227caaf5ea08def33b47819f3603f.

The status is “Sent ETH - confirmed”.

I tried to find out some info on the Transak support but nothing interesting.  
There is no direct helpline.

Have you got any idea on this issue ?

Thank you very much for your help.  
K.

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**Author:** ![Urban.Moods](https://dub1.discourse-cdn.com/metamask/user_avatar/community.metamask.com/urban.moods/32/36481_2.png) [@Urban.Moods](https://community.metamask.com/u/Urban.Moods)\
**Post date:** [March 16, 2024, 2:17pm UTC](https://community.metamask.com/t/sell-eth-eur-transaction-confirmed-but-not-received/28460/2 "2024-03-16T14:17:48Z")

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Hi @kcbk30 and welcome to MetaMask community,

Please contact the MetaMask support team here [https://support.metamask.io/hc/en-us](https://support.metamask.io/hc/en-us) they can check the transaction and investigate further.

- Click the large blue “start a conversation” bubble on the right

- This will connect you to a bot at first, answer some questions and it will open a ticket for you with an agent.

Remember - NOBODY, including from support, will ask for your secret recovery phrase or for you to input it onto any website for confirmation.

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**Author:** ![system](https://europe1.discourse-cdn.com/metamask/original/3X/3/8/3812168020a49f264784b1dbfcf12435abbb09ad.png) [@system](https://community.metamask.com/u/system)\
**Post date:** [April 15, 2024, 2:07pm UTC](https://community.metamask.com/t/sell-eth-eur-transaction-confirmed-but-not-received/28460/3 "2024-04-15T14:07:35Z")

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Closed on April 15, 2024, 2:07pm UTC

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