# Snap Arweave say locked **URL:** \ **Category:** Snaps\ **Created:** [February 27, 2024, 4:39am UTC](https://community.metamask.com/t/snap-arweave-say-locked/28275 "2024-02-27T04:39:56Z")\ **Posts on this page:** 3\ **Page:** 1
**Author:** ![oli](https://avatars.discourse-cdn.com/v4/letter/o/2bfe46/32.png) [@oli](https://community.metamask.com/u/oli)\ **Post date:** [February 27, 2024, 4:39am UTC](https://community.metamask.com/t/snap-arweave-say-locked/28275/1 "2024-02-27T04:39:56Z")
I just installed the AR Snap more than a year ago. It worked. Today i wanted to check it again, but the app is saying my MM is locked but it’s not. I tried turning it off and on again but that hasn’t worked either. What should I do? ---
**Author:** ![nakedwinnie](https://dub1.discourse-cdn.com/metamask/user_avatar/community.metamask.com/nakedwinnie/32/5551_2.png) [@nakedwinnie](https://community.metamask.com/u/nakedwinnie)\ **Post date:** [February 27, 2024, 3:13pm UTC](https://community.metamask.com/t/snap-arweave-say-locked/28275/2 "2024-02-27T15:13:10Z")
Please reach out to MetaMask Support. - Visit : [https://support.metamask.io/](https://support.metamask.io/) - Click the large blue “start a conversation” bubble in the upper middle of page, looks like this: [![](https://europe1.discourse-cdn.com/metamask/original/3X/b/7/b74bc3bd3f7935c5ca91d9aaa22329d15d6fd4d1.png) ](https://europe1.discourse-cdn.com/metamask/original/3X/b/7/b74bc3bd3f7935c5ca91d9aaa22329d15d6fd4d1.png) - This will connect you to a bot at first, answer some questions and it will open a ticket for you with an agent. Remember - NOBODY, including from support, will ask for your secret recovery phrase or for you to input it onto any website for confirmation. ---
**Author:** ![nakedwinnie](https://dub1.discourse-cdn.com/metamask/user_avatar/community.metamask.com/nakedwinnie/32/5551_2.png) [@nakedwinnie](https://community.metamask.com/u/nakedwinnie)\ **Post date:** [March 4, 2024, 3:42pm UTC](https://community.metamask.com/t/snap-arweave-say-locked/28275/3 "2024-03-04T15:42:10Z")
Split this topic on March 4, 2024, 3:42pm UTC A post was split to a new topic: [Shibas to shibaswap](https://community.metamask.com/t/shibas-to-shibaswap/28325)