# Swap seemed successful, but didnt get the tokens

**URL:** <https://community.metamask.com/t/swap-seemed-successful-but-didnt-get-the-tokens/27885>\
**Category:** Swaps and Bridges\
**Created:** [January 2, 2024, 6:23pm UTC](https://community.metamask.com/t/swap-seemed-successful-but-didnt-get-the-tokens/27885 "2024-01-02T18:23:56Z")\
**Posts on this page:** 6\
**Page:** 1

<div class="post-metadata">

**Author:** ![almotor](https://avatars.discourse-cdn.com/v4/letter/a/c5a1d2/32.png) [@almotor](https://community.metamask.com/u/almotor)\
**Post date:** [January 2, 2024, 6:23pm UTC](https://community.metamask.com/t/swap-seemed-successful-but-didnt-get-the-tokens/27885/1 "2024-01-02T18:23:56Z")

</div>

Hi,

I did a swap as normal from my eth to another coin ( Kompete)… every went well, but then I can see that the Eth has gone down, but hardly anything for my other coin… ( with a value of 0)

Checked on Etherscan, says success and it shows that all the swaps were dont through uniswap V2 and V3

Any ideas ? Also I cant contact MM support … perhaps because I am new here.

Thanks

---

<div class="post-metadata">

**Author:** ![2Cu4](https://dub1.discourse-cdn.com/metamask/user_avatar/community.metamask.com/2cu4/32/26826_2.png) [@2Cu4](https://community.metamask.com/u/2Cu4)\
**Post date:** [January 2, 2024, 6:27pm UTC](https://community.metamask.com/t/swap-seemed-successful-but-didnt-get-the-tokens/27885/2 "2024-01-02T18:27:15Z")

</div>

Hi friend! I can take a look into it if you’re comfortable with sharing your public address.

---

<div class="post-metadata">

**Author:** ![almotor](https://avatars.discourse-cdn.com/v4/letter/a/c5a1d2/32.png) [@almotor](https://community.metamask.com/u/almotor)\
**Post date:** [January 2, 2024, 10:53pm UTC](https://community.metamask.com/t/swap-seemed-successful-but-didnt-get-the-tokens/27885/3 "2024-01-02T22:53:05Z")

</div>

Hi

Thanks for that… Do you know how I can contact the MM support ? as my "start a conversation " button is blank !??

Thanks again  
Al

---

<div class="post-metadata">

**Author:** ![tuya](https://dub1.discourse-cdn.com/metamask/user_avatar/community.metamask.com/tuya/32/15138_2.png) [@tuya](https://community.metamask.com/u/tuya)\
**Post date:** [January 3, 2024, 12:15am UTC](https://community.metamask.com/t/swap-seemed-successful-but-didnt-get-the-tokens/27885/4 "2024-01-03T00:15:12Z")

</div>

hey @almotor , refresh your page. If it doesn’t work, just try another browser.

it will connect you to a bot at first, answer some questions and it will open a ticket for you with an agent.  
Remember - NOBODY, including from support, will ask for your secret recovery phrase or for you to input it onto any website for confirmation.

---

<div class="post-metadata">

**Author:** ![almotor](https://avatars.discourse-cdn.com/v4/letter/a/c5a1d2/32.png) [@almotor](https://community.metamask.com/u/almotor)\
**Post date:** [January 3, 2024, 8:33am UTC](https://community.metamask.com/t/swap-seemed-successful-but-didnt-get-the-tokens/27885/5 "2024-01-03T08:33:34Z")

</div>

Many thanks for your replies.  
I did some of that, but still no luck… perhaps its from the firewall or vpn ( most annoying ! )

I will try a different machine as well, fingers crossed

Thanks  
Al

---

<div class="post-metadata">

**Author:** ![system](https://europe1.discourse-cdn.com/metamask/original/3X/3/8/3812168020a49f264784b1dbfcf12435abbb09ad.png) [@system](https://community.metamask.com/u/system)\
**Post date:** [February 1, 2024, 6:24pm UTC](https://community.metamask.com/t/swap-seemed-successful-but-didnt-get-the-tokens/27885/6 "2024-02-01T18:24:22Z")

</div>

Closed on February 1, 2024, 6:24pm UTC

This topic was automatically closed after 30 days. New replies are no longer allowed.