# Three of my remittances have disappeared, and the account that originally had a balance has been canceled by you. Metamask customer service even asked me to transfer another $200 before continuing to serve me

**URL:** <https://community.metamask.com/t/three-of-my-remittances-have-disappeared-and-the-account-that-originally-had-a-balance-has-been-canceled-by-you-metamask-customer-service-even-asked-me-to-transfer-another-200-before-continuing-to-serve-me/28616>\
**Category:** Sending and Receiving Tokens\
**Created:** [March 31, 2024, 5:51pm UTC](https://community.metamask.com/t/three-of-my-remittances-have-disappeared-and-the-account-that-originally-had-a-balance-has-been-canceled-by-you-metamask-customer-service-even-asked-me-to-transfer-another-200-before-continuing-to-serve-me/28616 "2024-03-31T17:51:22Z")\
**Posts on this page:** 6\
**Page:** 1

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**Author:** ![AdamsA](https://dub1.discourse-cdn.com/metamask/user_avatar/community.metamask.com/adamsa/32/39518_2.png) [@AdamsA](https://community.metamask.com/u/AdamsA)\
**Post date:** [March 31, 2024, 5:51pm UTC](https://community.metamask.com/t/three-of-my-remittances-have-disappeared-and-the-account-that-originally-had-a-balance-has-been-canceled-by-you-metamask-customer-service-even-asked-me-to-transfer-another-200-before-continuing-to-serve-me/28616/1 "2024-03-31T17:51:22Z")

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![没1](https://europe1.discourse-cdn.com/metamask/original/3X/b/2/b25dae4c586294164138921eb63dd6929c901482.png)

 ![没2](https://europe1.discourse-cdn.com/metamask/original/3X/5/f/5fba44289f26d55fbed516ada0ac82807258d0c1.png)  
 ![没3](https://europe1.discourse-cdn.com/metamask/original/3X/4/f/4fd9a1501360b3c25a475a0fb9feafc7cf28661e.png)  
 ![没4](https://europe1.discourse-cdn.com/metamask/original/3X/6/b/6b744ed7235cee470fa7833331b2637f5345d1f0.png)

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**Author:** ![Luigi](https://dub1.discourse-cdn.com/metamask/user_avatar/community.metamask.com/luigi/32/454_2.png) [@Luigi](https://community.metamask.com/u/Luigi)\
**Post date:** [March 31, 2024, 6:10pm UTC](https://community.metamask.com/t/three-of-my-remittances-have-disappeared-and-the-account-that-originally-had-a-balance-has-been-canceled-by-you-metamask-customer-service-even-asked-me-to-transfer-another-200-before-continuing-to-serve-me/28616/2 "2024-03-31T18:10:16Z")

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When he asked you for money it wasn’t MetaMask support 🙄 but a **scammer**.

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**Author:** ![nakedwinnie](https://dub1.discourse-cdn.com/metamask/user_avatar/community.metamask.com/nakedwinnie/32/5551_2.png) [@nakedwinnie](https://community.metamask.com/u/nakedwinnie)\
**Post date:** [April 1, 2024, 2:44pm UTC](https://community.metamask.com/t/three-of-my-remittances-have-disappeared-and-the-account-that-originally-had-a-balance-has-been-canceled-by-you-metamask-customer-service-even-asked-me-to-transfer-another-200-before-continuing-to-serve-me/28616/3 "2024-04-01T14:44:23Z")

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MetaMask support will never ask you for your secret recovery phrase or for you to transfer any money at all.

The official support is at [https://support.metamask.io/](https://support.metamask.io/)

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**Author:** ![user774](https://dub1.discourse-cdn.com/metamask/user_avatar/community.metamask.com/user774/32/29543_2.png) [@user774](https://community.metamask.com/u/user774)\
**Post date:** [April 2, 2024, 8:02am UTC](https://community.metamask.com/t/three-of-my-remittances-have-disappeared-and-the-account-that-originally-had-a-balance-has-been-canceled-by-you-metamask-customer-service-even-asked-me-to-transfer-another-200-before-continuing-to-serve-me/28616/4 "2024-04-02T08:02:11Z")

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hello，I also encountered a problem, how can I post a message to get help?

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**Author:** ![xf0707](https://dub1.discourse-cdn.com/metamask/user_avatar/community.metamask.com/xf0707/32/38482_2.png) [@xf0707](https://community.metamask.com/u/xf0707)\
**Post date:** [April 2, 2024, 8:17am UTC](https://community.metamask.com/t/three-of-my-remittances-have-disappeared-and-the-account-that-originally-had-a-balance-has-been-canceled-by-you-metamask-customer-service-even-asked-me-to-transfer-another-200-before-continuing-to-serve-me/28616/5 "2024-04-02T08:17:01Z")

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Please submit a ticket to our support team at  
[https://support.metamask.io/](https://support.metamask.io/) and click `Start a Conversation`

 ![Start a Conversation](https://europe1.discourse-cdn.com/metamask/original/3X/b/7/b74bc3bd3f7935c5ca91d9aaa22329d15d6fd4d1.png)

A live chat box window will then automatically appear on your screen where you may contact the support team.

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**Author:** ![system](https://europe1.discourse-cdn.com/metamask/original/3X/3/8/3812168020a49f264784b1dbfcf12435abbb09ad.png) [@system](https://community.metamask.com/u/system)\
**Post date:** [April 30, 2024, 5:51pm UTC](https://community.metamask.com/t/three-of-my-remittances-have-disappeared-and-the-account-that-originally-had-a-balance-has-been-canceled-by-you-metamask-customer-service-even-asked-me-to-transfer-another-200-before-continuing-to-serve-me/28616/6 "2024-04-30T17:51:57Z")

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Closed on April 30, 2024, 5:51pm UTC

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