# Transaction vanished! **URL:** \ **Category:** General\ **Created:** [January 31, 2024, 7:24pm UTC](https://community.metamask.com/t/transaction-vanished/28097 "2024-01-31T19:24:26Z")\ **Posts on this page:** 1\ **Showing post:** 2
**Author:** ![xf0707](https://dub1.discourse-cdn.com/metamask/user_avatar/community.metamask.com/xf0707/32/38482_2.png) [@xf0707](https://community.metamask.com/u/xf0707)\ **Post date:** [January 31, 2024, 11:49pm UTC](https://community.metamask.com/t/transaction-vanished/28097/2 "2024-01-31T23:49:41Z")
Welcome to the MetaMask community. You will need to provide your wallet address for us to make enquiries, if privacy is a concern, please contact our support staff. > [@Getting Closer to finding Lost Tokens - but still need help](https://community.metamask.io/t/getting-closer-to-finding-lost-tokens-but-still-need-help/27946/2): > > Please reach out to MetaMask Support.you’ll get a more comprehensive answer there Visit : [https://support.metamask.io/](https://support.metamask.io/) Click the large blue “start a conversation” bubble in the upper middle of page, looks like this: [[image] ](https://europe1.discourse-cdn.com/metamask/original/3X/b/7/b74bc3bd3f7935c5ca91d9aaa22329d15d6fd4d1.png) This will connect you to a bot at first, answer some questions and it will open a ticket for you with an agent. Remember - NOBODY, including from support, will ask for your secret recovery phrase or for you to input it onto any website for confirmation. --- _[View the full topic](https://community.metamask.com/t/transaction-vanished/28097)._