# Trying to recover my accout with passphrase and it keep telling me invalid accout...what fo i do please...been trying

**URL:** <https://community.metamask.com/t/trying-to-recover-my-accout-with-passphrase-and-it-keep-telling-me-invalid-accout-what-fo-i-do-please-been-trying/28756>\
**Category:** Backup / Restore / Import\
**Created:** [April 13, 2024, 12:12pm UTC](https://community.metamask.com/t/trying-to-recover-my-accout-with-passphrase-and-it-keep-telling-me-invalid-accout-what-fo-i-do-please-been-trying/28756 "2024-04-13T12:12:34Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![Adeyigrateful](https://dub1.discourse-cdn.com/metamask/user_avatar/community.metamask.com/adeyigrateful/32/35229_2.png) [@Adeyigrateful](https://community.metamask.com/u/Adeyigrateful)\
**Post date:** [April 13, 2024, 12:12pm UTC](https://community.metamask.com/t/trying-to-recover-my-accout-with-passphrase-and-it-keep-telling-me-invalid-accout-what-fo-i-do-please-been-trying/28756/1 "2024-04-13T12:12:34Z")

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**Description:**  
Account recovery using seedphrase

**Purpose:**  
To recover account

**Extension/Mobile/Both:**  
invalid account

**Images/Attacments:**

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**Author:** ![Chinzilla](https://dub1.discourse-cdn.com/metamask/user_avatar/community.metamask.com/chinzilla/32/14264_2.png) [@Chinzilla](https://community.metamask.com/u/Chinzilla)\
**Post date:** [April 15, 2024, 11:21am UTC](https://community.metamask.com/t/trying-to-recover-my-accout-with-passphrase-and-it-keep-telling-me-invalid-accout-what-fo-i-do-please-been-trying/28756/2 "2024-04-15T11:21:24Z")

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Hi @Adeyigrateful , welcome to MetaMask community!

It would be best if you contact Support team at [https://support.metamask.io](https://support.metamask.io) and click `Start a Conversation`

![support](https://europe1.discourse-cdn.com/metamask/original/2X/9/904c54088d60c961995f00044ec032194956e522.jpeg)

Once you click Start a Conversation a live chat bot will appear on your screen. It will give you an automated response at first, but insist and you should be able to contact the support team.

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**Author:** ![system](https://europe1.discourse-cdn.com/metamask/original/3X/3/8/3812168020a49f264784b1dbfcf12435abbb09ad.png) [@system](https://community.metamask.com/u/system)\
**Post date:** [May 13, 2024, 12:12pm UTC](https://community.metamask.com/t/trying-to-recover-my-accout-with-passphrase-and-it-keep-telling-me-invalid-accout-what-fo-i-do-please-been-trying/28756/3 "2024-05-13T12:12:35Z")

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Closed on May 13, 2024, 12:12pm UTC

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