# Unable to create a new account in my MM (Chrome extension)

**URL:** <https://community.metamask.com/t/unable-to-create-a-new-account-in-my-mm-chrome-extension/28032>\
**Category:** Support\
**Created:** [January 21, 2024, 9:51am UTC](https://community.metamask.com/t/unable-to-create-a-new-account-in-my-mm-chrome-extension/28032 "2024-01-21T09:51:26Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![Javorko](https://avatars.discourse-cdn.com/v4/letter/j/4bbf92/32.png) [@Javorko](https://community.metamask.com/u/Javorko)\
**Post date:** [January 21, 2024, 9:51am UTC](https://community.metamask.com/t/unable-to-create-a-new-account-in-my-mm-chrome-extension/28032/1 "2024-01-21T09:51:26Z")

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To whom it may concern,

I kindly ask you for a help.

A few months ago, I started to have some issues with MM - not being able to create a new account - Chrome extension.

When I try to make it, and enter my desired name, all I get is a one second load and nothing happens next. And just stays on the screen where I need to choose a desired name (‘‘Account 1-2-3-4-…-100’’)

Thank you in advance.

Kind regards and take care.

Yours sincerely,  
Javorko

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**Author:** ![Mandip](https://dub1.discourse-cdn.com/metamask/user_avatar/community.metamask.com/mandip/32/24243_2.png) [@Mandip](https://community.metamask.com/u/Mandip)\
**Post date:** [January 21, 2024, 9:58am UTC](https://community.metamask.com/t/unable-to-create-a-new-account-in-my-mm-chrome-extension/28032/2 "2024-01-21T09:58:33Z")

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Hi @Javorko

Please try these user troubleshooting guide mentioned here [https://support.metamask.io/hc/en-us/articles/4406430256539-User-Guide-Troubleshooting](https://support.metamask.io/hc/en-us/articles/4406430256539-User-Guide-Troubleshooting)

If still unable to create a account, please contact MetaMask support, instructions to contact is provided here [https://support.metamask.io/hc/en-us/articles/360058969391-How-to-contact-MetaMask-Support](https://support.metamask.io/hc/en-us/articles/360058969391-How-to-contact-MetaMask-Support)

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**Author:** ![system](https://europe1.discourse-cdn.com/metamask/original/3X/3/8/3812168020a49f264784b1dbfcf12435abbb09ad.png) [@system](https://community.metamask.com/u/system)\
**Post date:** [February 20, 2024, 9:52am UTC](https://community.metamask.com/t/unable-to-create-a-new-account-in-my-mm-chrome-extension/28032/3 "2024-02-20T09:52:09Z")

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Closed on February 20, 2024, 9:52am UTC

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